Shipping and Return Policy

Important information about processing times, shipping, deliveries, returns, and exchanges for XcorpAerial wall art products.

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Effective Date: July 30, 2026
Last Updated: July 30, 2026

This Shipping and Return Policy applies to physical wall-art products sold by XcorpAerial LLC through the XcorpAerial Etsy shop.

XcorpAerial.com does not currently process product purchases directly. When you select a wall-art product on our website, you may be redirected to Etsy to complete your purchase. Etsy’s checkout terms, payment procedures, buyer protections, and applicable policies also apply to your transaction.

Commercial aerial-photography and related services are governed by the applicable quote, proposal, invoice, or service agreement and are not covered by this policy.

1. Made-to-Order Products

Most XcorpAerial wall-art products are produced specifically for the customer after an order is placed.

Products may include:

Framed and unframed canvas prints
Metal prints
Framed posters
Photographic prints
Other made-to-order wall-art products shown in the applicable Etsy listing

Because these products are individually produced, we generally do not accept returns or exchanges because a customer:

Changed their mind
Selected the wrong size, material, frame, or orientation
No longer wants the product
Expected a different appearance when the item matches the listing
Provided an incorrect or incomplete shipping address

Our production partner provides replacements or refunds for qualifying manufacturing defects, damage, or fulfillment errors, but does not automatically cover returns based on a customer changing their mind.

Please carefully review the listing photographs, product description, dimensions, materials, frame selection, orientation, and other available options before placing an order.

2. Order Processing

Processing time is the period required to produce and prepare an order before shipment.

The estimated processing time for each product will be shown in the applicable Etsy listing or during checkout.

Processing times may vary according to:

Product type
Size and material
Order volume
Production location
Quality-control requirements
Holidays
Availability of materials

Processing time is separate from shipping-transit time.

When an order has shipped, tracking information will generally be provided through Etsy when tracking is available.

3. Shipping and Delivery Estimates

Available shipping methods, estimated delivery dates, and applicable shipping charges are displayed through Etsy during checkout.

Delivery estimates are not guaranteed arrival dates. Actual delivery may be affected by:

Carrier delays
Weather
Holidays
High shipping volume
Customs processing
Incorrect or incomplete addresses
Regional disruptions
Circumstances beyond XcorpAerial’s reasonable control

Etsy requires sellers to identify processing times, ship to the address supplied during checkout, and provide valid shipping or tracking information when applicable.

Please allow the full estimated delivery period shown with your order before reporting a shipment as late or missing.

4. Shipping Address

Orders will be shipped to the address entered during Etsy checkout.

Customers are responsible for reviewing and confirming that the following information is correct before completing a purchase:

Recipient’s name
Street address
Apartment, suite, or unit number
City
State or province
Postal code
Country

Please contact XcorpAerial through Etsy immediately after ordering if you discover an address error.

We cannot guarantee that an address can be changed after production or fulfillment begins. When an address cannot be corrected, the order may need to be canceled—if cancellation is still possible—and placed again using the correct address.

XcorpAerial is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

5. Order Changes and Cancellations

Because products may enter production shortly after an order is placed, requests to change or cancel an order should be submitted immediately through Etsy Messages.

A request is not approved until XcorpAerial confirms it in writing.

An order generally cannot be changed or canceled after production has started. This includes changes to:

Product type
Size
Frame
Color
Material
Orientation
Image selection
Shipping address

Buyers may request cancellation through Etsy, but only the seller can complete the cancellation.

6. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Contact XcorpAerial if your product:

Arrived damaged
Has a manufacturing defect
Was misprinted
Is materially different from the item ordered
Is the wrong product, size, or variation because of a fulfillment error

Please submit the issue through Etsy’s Help with Order function and include:

Your Etsy order number
A description of the problem
A clear photograph showing the entire product
Close-up photographs of the damage or defect
Photographs of the packaging and shipping label when relevant

A complete photograph of a damaged item is generally required for the production partner to evaluate the claim. Qualifying damage or production errors may be resolved through a replacement or refund without requiring the damaged product to be returned.

Claims involving damaged, defective, or misprinted products should be reported within 30 days of delivery.

Please do not discard the product or packaging until the claim has been reviewed.

7. Returns and Exchanges

Because XcorpAerial products are made to order, we generally do not accept returns or exchanges unless:

The product arrived damaged
The product contains a manufacturing defect
The wrong product was delivered
The product materially differs from the applicable listing
A return or refund is required by applicable law

Do not ship a product back without receiving written authorization and return instructions from XcorpAerial.

Unauthorized returns may not be accepted, refunded, or reshipped. Etsy also advises buyers to obtain a return agreement before sending an item back.

Approval of one return, replacement, or refund does not require approval of another request involving different circumstances.

8. Color and Display Variations

We make reasonable efforts to represent our photographs and products accurately.

However, colors may appear somewhat different depending on:

Screen and monitor settings
Device brightness
Display calibration
Printing process
Product material
Surface finish
Lighting conditions
Natural differences between digital previews and physical products

Canvas, metal, paper, and other print surfaces may reproduce the same photograph differently because each material has its own texture, reflectivity, and color characteristics.

Minor color differences that result from ordinary screen or production variations are not considered defects.

9. Size and Product Presentation

Product images and lifestyle mockups are intended to demonstrate the artwork and how it may appear in a room.

Furniture, walls, frames, and surrounding objects shown in mockups may not provide an exact measurement reference. Customers should rely on the dimensions stated in the Etsy listing and measure the intended display area before ordering.

A product is not considered defective merely because it appears larger or smaller than the customer expected when its actual dimensions match the listing.

10. Lost or Delayed Packages

When tracking shows that an order remains in transit, please allow reasonable time for the carrier to complete delivery.

If an order appears lost, contact XcorpAerial through Etsy’s Help with Order function. Include the order number and confirm the shipping address used at checkout.

Claims involving packages lost in transit should generally be submitted within 30 days after the estimated delivery date.

Depending on the circumstances, XcorpAerial may:

Ask the carrier or production partner to investigate
Confirm tracking and address information
Arrange a replacement
Issue an appropriate refund
Direct the customer to Etsy’s case or Purchase Protection process

Etsy requires buyers experiencing an order problem to contact the seller through Help with Order before escalating an eligible case.

11. Packages Marked as Delivered

When tracking shows that a package was delivered but it cannot be located, please:

Confirm that the shipping address on the Etsy order is correct.
Check entrances, porches, garages, mailrooms, parcel lockers, and other delivery locations.
Ask household members, neighbors, building staff, or property management whether they accepted it.
Allow a brief additional period because carriers occasionally mark packages as delivered shortly before completing delivery.
Contact the shipping carrier for additional delivery information.
Contact XcorpAerial through Etsy if the package remains missing.

A tracking status of “delivered” does not automatically establish eligibility for a replacement or refund. Each case will be reviewed based on the available evidence and applicable Etsy policies.

12. Returned-to-Sender Packages

A package may be returned to the production or fulfillment facility because of:

An incorrect or incomplete address
Refusal by the recipient
Failure to collect the package
Carrier access problems
An unclaimed delivery
Other delivery issues outside XcorpAerial’s control

If a package is returned, contact XcorpAerial promptly.

Additional charges may apply to reproduce or reship an order when the return resulted from an incorrect address, refusal, or failure to collect the package.

Returned products may be held only for a limited period and may not always be available for reshipment.

Printful generally holds many returned items for up to 30 days, subject to product condition and fulfillment rules.

13. International Orders

International availability is determined by the destinations offered through the applicable Etsy listing and checkout.

International customers are responsible for providing complete and accurate delivery information.

Orders may be subject to:

Customs inspections
Import duties
Taxes
Brokerage fees
Handling charges
Local delivery requirements

Unless stated otherwise during checkout, the buyer is responsible for charges imposed by the destination country or local authorities.

Customs processing may delay delivery, and XcorpAerial cannot guarantee how long an international shipment will remain in customs.

Nothing in this policy limits return, cancellation, or withdrawal rights that cannot legally be waived. Buyers in certain jurisdictions, including qualifying consumers in the European Union or United Kingdom, may have statutory withdrawal rights subject to applicable requirements and exceptions.

14. Refunds

When a refund is approved, it will generally be issued through the original Etsy transaction and payment method.

The time required for a refund to appear may depend on:

Etsy’s processing
The payment provider
The customer’s bank or card issuer
The transaction currency
Applicable financial-processing periods

Unless required by law, original shipping charges and return-shipping costs may not be refundable when a return is caused by customer preference, an incorrect address, or another issue not attributable to XcorpAerial or its production partner.

15. Etsy Policies and Purchase Protection

All wall-art purchases are currently completed through Etsy.

In addition to this policy, purchases may be governed by Etsy’s:

Buyer Policy
Cases Policy
Purchase Protection rules
Payment policies
Shipping or delivery policies
Other applicable marketplace terms

Etsy’s Purchase Protection program may provide qualifying buyers with assistance when an eligible order does not arrive, arrives late, arrives damaged, or materially differs from its listing. Eligibility and resolution are determined by Etsy under its current rules.

This policy does not replace any mandatory rights or protections available under applicable law or Etsy’s binding marketplace rules.

16. Commercial Services

This Shipping and Return Policy does not apply to:

Aerial-photography services
Videography services
Construction-progress documentation
Property-marketing services
Aerial visual inspections
Custom commercial projects
Licensing agreements
Service deposits or payments

Cancellation, rescheduling, delivery, revision, refund, and payment terms for commercial services will be provided in the applicable proposal, agreement, invoice, or contract.

17. Changes to This Policy

XcorpAerial may revise this Shipping and Return Policy when:

Products or fulfillment methods change
Etsy policies change
Production partners change
Shipping practices change
Legal requirements change

The updated policy will be posted on this page with a revised “Last Updated” date.

The policy applicable to an Etsy order will also be affected by the listing and shop policies presented when that order is placed.

18. Contact XcorpAerial

Questions about shipping, returns, damaged products, or an existing order should be submitted through Etsy Messages or Etsy’s Help with Order function whenever possible.

General policy questions may be directed to:

XcorpAerial LLC
Cranford, New Jersey, United States
Email: XcorpAerial@gmail.com
Telephone: (908) 215-9880
Website: XcorpAerial.com